FAQ

About Haze Guitars

Welcome to Haze Guitars, an Australian brand dedicated to making music accessible for everyone! Over the past 14 years, we’ve been committed to enriching the music community, starting from our warehouse in Girraween and expanding with our vibrant showroom in Newtown since February 2022. 

At Haze, we believe that high-quality instruments shouldn't come with a hefty price tag. Our mission is to provide exceptional, budget-friendly guitars because we know that playing music is a passion everyone should share. While our instruments may not carry the big brand names, we guarantee you'll find unparalleled quality and performance in our price range.


Shipping Information

Q: Do you ship internationally?
A: Absolutely! We’re excited to serve customers around the globe. Shipping times and costs vary based on our reliable courier partners, so you can trust your order will arrive safely.

Q: Do you ship nationally?
A: Yes! We proudly offer free shipping across Australia. For the best experience and quickest delivery, we encourage you to order directly through our website.


Other Inquiries

Q: Do you make custom guitars?
A: While we don’t currently offer custom guitar services, we provide an extensive range of DIY kits that are incredibly easy to assemble—no soldering required! These kits are paint-ready, perfect for adding your personal touch and creativity.

Q: Do you offer artist deals?
A: Absolutely! We’re thrilled to offer a 15% discount to performing artists who choose our instruments. We love featuring your performance photos on our website and social media to showcase your talent. Plus, we’re launching a collaborative project with local artists to demo our guitars and pedals, offering either a fee or complimentary products—because we believe in supporting the artistic community.

Q: What are your locations and opening hours?
A: Come visit us at one of our two convenient locations:

  • Hillsound Warehouse: Unit 4, 88 Magowar Road, Girraween
    Open Monday to Friday, 9 AM - 5:30 PM; Saturday, 10 AM - 1 PM
  • Haze Guitars Newtown: 26 King Street, Newtown
    Open Tuesday to Friday, 10:00 PM - 5 PM; Saturday, 10:00 AM - 3 PM

Q: Do you supply non-Haze guitars?
A: Yes! We proudly offer a diverse selection of instruments from brands like Caraya, Klema, Mentreel, Rosen, and KOLOSS, ensuring you find the perfect fit for your musical journey.


Join us at Haze Guitars, where we’re passionate about making quality instruments accessible to all. Let’s make music together! If you have any questions, feel free to reach out—we’re here to help!