Symphony STVO17E Violin with European Maple, Spruce and Antique Varnish

SHIPPING

We’re proud to offer free shipping Australia-wide* for most of our products. However, due to recent rate increases for shipping longer and oversized items, we’ve had to adjust our policy slightly.

What’s Still Free?

• All standard-sized items, including most electric guitars, acoustic guitars, and accessories, will continue to ship for free in most addresses in Australia.

Oversized Items

For larger items like hard cases, bass guitars, a small shipping fee will now apply. This change helps us cover the rising costs while ensuring your items are delivered safely and securely.

We appreciate your understanding and continued support as we strive to provide the best service at the most affordable rates.

*Note: Due to high delivery fees to certain rural locations, a shipping charge may apply for orders shipped to those areas. Shipping charges apply for international orders. If you have any questions, feel free to reach out to our team on (02) 9688 3988.

DELIVERY

Orders placed by 11 AM AEST (Sydney Time) will be shipped the same day, excluding weekends and some public holidays. If you’d like to confirm, just drop us a message below.

Please note that in some remote areas, courier services may operate on a limited schedule, which could delay delivery. If your package hasn’t arrived, don’t hesitate to contact us.

For customers in the Sydney Metro area, same-day delivery is available for orders placed by 10 AM AEST.

REFUNDS & EXCHANGES

If you’re not completely satisfied with your online purchase, we are happy to arrange a free return for an exchange or a full refund. Please choose carefully when making your purchase.

You will be responsible for the return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from the total amount refunded.

To initiate a return, simply contact us, and we’ll guide you through the process.

It’s easy!

You have 150 days from the date of receipt to return your item. If you request a refund, we’ll refund the full purchase price (excluding shipping fees) to the original payment method. You’ll receive an email notification once this is processed. Refunds or exchanges will be completed within 48 hours after we receive the returned item. If your item arrives damaged, please contact us immediately so we can assist with an insurance claim.

Four Simple Conditions:

1. Free returns are available only to the original purchaser and are applicable in Australia and New Zealand.
2. Items must be returned in their original packaging and in a condition suitable for resale.
3. Money-back guarantee returns are limited to one per purchase, which may include multiple items.
4. Customers are allowed a maximum of five money-back guarantee returns per calendar year. Any returns beyond this limit will incur a 20% restocking fee based on the original purchase price. Warranty returns, damaged goods in transit, and faulty products are exempt from this limit as per statutory rights.

Return in Store to Avoid Shipping Fees

Visit us at:

• Unit 4, 88 Magowar Rd, Giraween, NSW 2145, Australia
• 26 King St, Newtown, NSW 2042, Australia